What payments do you accept?
ApplePay, GPay, MasterPass, Visa, Mastercard, Discover, American Express
Do you accept Cryptocurrency?
Yes, if it's accepted by Coinbase. Contact us before placing your order. Let us know what you want to purchase, how many and which crypto you would like to pay with. We will give you the quote in that crypto and give you our Coinbase address.
What is your turnaround time?
Our standard TAT is 3-5 business days. During the Holiday season it is usually 5-7 business days. Because we personalized our products, we do not hold orders indefinitely. If we don't hear from you after you've placed your order, we will hold it up to 1 week. If you do not approve your proof or reply to our emails, we will engrave using the font you chose when you placed your order. If you did not choose a font when you placed your order, we will use one of our standard fonts.
Do you Rush Orders?
No. Some companies have standard designs where a name can be inserted to personalize the order, which allows for a faster TAT and production. We personalize each order (rarely are two orders similar). Because of that, we do not rush the production process...that increases the chance for mistakes. If you have a time constraint or deadline you need to meet, select Priority or Express Mail shipping which will decrease the shipping and handling time.
Do you provide Proofs?
Yes. We do send proofs by request only. If you would like a proof, either put the request in the order notes or just shoot us an email after you've placed your order. We do this because the proof process extends the overall TAT. Please note, if you request a proof, the 3-5 business day TAT clock does not start until you've approved your proof.
Are there any additional fees?
Everything is included in the price listed except taxes and shipping.
Do you have a minimum order limit?
Some of our products have minimum order limits. Products with minimum quantity limits will state what the limit is in the product description and on the product page.
What is your Returns Policy?
You may return unused items within 7 days of delivery for a full refund.
You should expect to receive your refund once we receive the product.
If you cancel an order after we have already sent you a proof but before production, that is a return. You will be refunded in full minus a $5 fee for the design process.
We do not accept returns on orders in which we had to engrave without proof approval. We only hold orders up to 1 week, after that time we will engrave using your chosen font/design or our standard font/design. If you did not approve the proof or cancel your order during this time frame, these orders are not eligible for returns.
How do you handle Shipping?
We can ship to virtually any address in the world via USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. At this time, because of US and international restrictions on import/exports we are not shipping internationally.
I received my tracking # but notice there wasn't any movement for a couple days, why was there a delay?
Once your order has been completed, you will receive a notification from us that your order is complete and we automatically generate your tracking number. That email is a notification from us that your order has been completed, it is not a notification that your order has been picked up by USPS. We still need to prepare your order for shipping, which includes packing and boxing it for transit. Also, USPS picks up all of our packages once a day and they usually arrive early. So if your order was completed after they've picked up for the day, then it will be picked up the next business day. The same can be applied to weekends...it will be picked up on the next business day.